Privacy Policy

joya baje collects various types of information as needed to operate its services. This information is divided into two main categories:

1.1 Information Provided Directly

• Full name, date of birth, email address, and mobile number provided at the time of registration.
• National ID or passport details for account verification.
• Mobile wallet numbers (bKash, Nagad, Rocket, Upay) provided for processing deposits and withdrawals.
• Messages and documents you share when contacting our support team.
• Preferences, language settings, and account settings.

1.2 Automatically Collected Information

• IP address, device model, operating system, and browser type.
• Session duration, page visit history, and click activity.
• Preference data stored through cookies and similar technologies.
• Transaction history — deposit, withdrawal, and gameplay records.

joya baje uses your information only for specific and legitimate purposes. Each purpose is described in detail below:

2.1 Service Operation and Improvement

We use your information to create accounts, verify logins, process deposits and withdrawals, and accurately track winnings. Without this information, the core service cannot function properly.

2.2 Security and Fraud Prevention

We review information through automated and manual methods to prevent unauthorized account access, money laundering, and detection of multiple accounts. We keep every transaction secure using SSL encryption and two-factor verification.

2.3 Communication and Support

We store your contact information to provide 24/7 support via live chat and email, and to notify you of important account-related matters.

2.4 Meeting Legal Obligations

We are required to retain certain information for a specified period in order to comply with applicable laws and regulations. This information is used solely for legal purposes.

joya baje does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

3.1 Service Partners

Minimum necessary information is shared with trusted third-party service providers to process payments, operate gaming software, and maintain technical infrastructure. These partners are contractually bound to uphold our privacy standards.

3.2 Disclosure for Legal Reasons

We will disclose information when required by a court order, a valid request from an investigative authority, or applicable legal obligations. In such cases, we will provide only the information required for the specific request.

3.3 In Case of Business Changes

If there is any change in the ownership or management of joya baje, the new party will be bound to maintain the same level of protection under this Policy.

Cookies and similar technologies are used on the joya baje website and app. Cookies are small files stored on your device that remember your visit preferences and session information.

4.1 Essential Cookies

These cookies are necessary for core functions such as keeping login sessions active, verifying security tokens, and saving your preferred language. Disabling them may cause some parts of the service to stop working properly.

4.2 Functional Cookies

These cookies are used to remember your preferred game categories, theme settings, and notification preferences. They help improve the user experience.

4.3 Analytics Cookies

We collect anonymous statistics to understand which pages are visited most and where users encounter difficulties. This data is fully aggregated and does not identify individuals.

You can delete or restrict cookies at any time through your browser settings. However, disabling essential cookies may affect some services.

joya baje has put in place multiple layers of technical and administrative measures to keep your information secure:

• All data in transit on the website and app is protected through TLS/SSL encryption.
• Sensitive information such as passwords is stored in hashed form in the database — no staff member can read it directly.
• OTP verification is available for account access.
• Only authorized staff have limited access to servers and databases.
• Suspicious login attempts are automatically detected and blocked.
• System vulnerabilities are identified and addressed through regular security audits.

However, no method on the internet is completely secure. For this reason, we ask you not to share your password with anyone and not to access your account from public Wi-Fi.

joya baje retains necessary information for as long as your account is active. Even after an account is closed, the following information is kept for a specified period:

• Transaction records and financial history: for the applicable period as required by legal obligations.
• Identity verification documents: for the period required under applicable law.
• Support communication records: for a reasonable period considering the possible need for dispute resolution.

After the above periods expire, data is securely deleted or anonymized.

As a user of joya baje, you have the following rights over your own information:

7.1 Right to Access and Correct Information

You can access your account at any time to view and correct your profile information. Changing your name or date of birth may require going through a verification process.

7.2 Request to Delete Information

To close your account and request deletion of your information, contact our support team via live chat or email. We will inform you of any information that must be retained due to legal obligations.

7.3 Data Portability

Request a structured copy of your own data from our support team. We will fulfill this request as quickly as possible.

7.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages, go to your account settings and change your notification preferences, or let our support team know.

joya baje is exclusively for users aged 21 and above. We do not knowingly collect any information from minors. Age verification at the time of registration is mandatory.

If we become aware that a minor has created an account, the relevant account will be closed immediately and any collected information will be deleted. To learn more about responsible gambling, please read our Responsible Gaming page.

This Privacy Policy is governed by applicable laws and regulations. As our services are primarily operated for users in Bangladesh, we respect applicable data protection laws of Bangladesh.

Any dispute arising in connection with this Policy will be resolved under the relevant legal provisions. Visit our Terms and Conditions page for details on our general terms.

joya baje reserves the right to change or update this Privacy Policy as needed. For significant changes, we will endeavor to provide notice to your registered email or on the site.

Continuing to use the service after a change means you have accepted the updated Policy. We therefore recommend visiting this page regularly.

If you have any questions about this Privacy Policy or wish to make a request regarding your personal information, contact us through the following:

You can also visit our Frequently Asked Questions (FAQ) page for answers to common questions.